Terms & Conditions

1. Acceptance of Terms

By registering an account, deploying an ERP module instance, or browsing the BG ERP Solutions platform, you agree to comply with and be bound by these Terms & Conditions. If you are entering into this agreement on behalf of a college, hotel, hospital, or company, you warrant that you have the authority to bind such entity.

2. License Grant & Account Responsibilities

We grant you a non-exclusive, non-transferable, revocable subscription license to access BG ERP Solutions modules in accordance with your chosen pricing tier. You are responsible for:

• Maintaining the confidentiality of administrator and user credentials.
• All activities, data uploads, and checkout transactions occurring under your account logins.
• Ensuring all staff users follow security protocols to prevent credential leaks.

3. Payment, Subscriptions & Taxes

By subscribing to BG ERP Solutions plans, you agree that:

• Subscription fees are invoiced monthly or annually in advance and are non-refundable.
• All prices listed are subject to Indian GST (18%) and other local regulatory charges.
• Overdue accounts exceeding 15 days from the billing date may face temporary service suspensions.

3.1 Service Level Agreements (SLA) & Licensing Limits

Your subscription is bound by our operational availability commitments and licensing constraints:

• Uptime SLA: We guarantee a 99.9% uptime target for cloud-hosted dashboard portals, calculated on a calendar month basis.
• Terminal Limits: Starter and Professional plans carry limits on concurrent logged-in terminals or user credentials. Violating these caps may lock access until upgraded.
• Maintenance Downtimes: Scheduled patches and updates are performed on Sundays between 02:00 AM and 04:00 AM IST to minimize impact.

4. Prohibited Uses

You agree not to:

• Reverse-engineer, modify, or attempt to copy the source codes of our web platforms or mindmap and AI graph libraries.
• Store files that infringe copyrights, contain malware, or violate Indian data protection laws.
• Use automated scripts to overload BG ERP Solutions server nodes or execute SQL injection testing.

5. Intellectual Property Rights

All software codes, user interfaces, graphic designs, mindmaps, HTML5 Canvas scripts, and documentation on BG ERP Solutions belong exclusively to BG ERP Solutions India Private Limited. Your license subscription does not transfer any intellectual property ownership or source code rights to you.

6. Limitation of Liability

To the maximum extent permitted by Indian law, BG ERP Solutions will not be liable for any indirect, incidental, or consequential damages (including loss of profits, records, database leaks, or business interruptions) resulting from the use or inability to use our systems. Our maximum cumulative liability for any claim will not exceed the license fee paid by you in the preceding 6 months.

7. Governing Law & Dispute Resolution

These terms will be governed by and interpreted under the laws of the Republic of India. Any legal disputes or claims arising out of this agreement will be subject to the exclusive jurisdiction of the competent courts of New Delhi, India.