Privacy Policy

1. Introduction

BG ERP Solutions ("we", "our", or "us") respects your privacy and is committed to protecting the corporate data and personal information you store on our cloud-based platforms. This Privacy Policy details our practices concerning data collection, security, and disclosure of information.

2. Information We Collect

To run our ERP solutions and coordinate custom setups, we collect:

• Account Information: Name, business email, contact number, company name, billing addresses, and payment details during registration.
• Stored Databases: Any records (such as student files, hotel bookings, employee shifts, batch inventories, clinical files, and billing sheets) uploaded to your customized instances.
• Usage Logs: System access records, IP addresses, browser types, and timestamped actions to maintain security audits.

3. How We Use Stored Data

We process collected and stored information solely to:

• Provide, customize, and secure your specific ERP module instances.
• Process license payments and generate GST-compliant billing receipts.
• Deliver technical support, system update alerts, and security recommendations.
• Detect, investigate, and prevent server intrusions or technical malfunctions.

4. Data Storage & Security Measures

Data security is central to our reputation. We implement bank-grade database security parameters:

• All data transmissions are encrypted using standard Secure Socket Layers (SSL/TLS).
• Cloud databases are stored on highly secure, certified ISO 27001 data centers with automated redundancy backups.
• We enforce strict role-based access parameters so only users authorized by your organization can open specific registers.
• We never sell, rent, or trade your company databases or customer records to third-party advertisers.

4.1 GDPR & Indian DPDP Act Compliance

BG ERP Solutions is fully aligned with the Indian Digital Personal Data Protection (DPDP) Act and global GDPR practices. To meet these compliance obligations:

• Data Localization: All databases, student records, patient EMRs, and financial ledgers are hosted strictly on AWS servers located within the territory of India (Mumbai region).
• Right to Erasure & Correction: Administrators can request permanent deletion or corrections of individual user profiles, student admissions records, or patient logs through our dashboard.
• Data Breach Notification: In the unlikely event of database access security issues, our response team commits to notifying affected business administrators within 72 hours.

5. Sharing of Information

We do not share your confidential files unless required to:

• Comply with governing laws, regulatory audits, or judicial processes within India.
• Coordinate with secure payment gateways to process billing licenses.
• Protect the safety and integrity of BG ERP Solutions nodes from malicious attacks.

6. User Choices & Data Portability

Your data belongs entirely to you. At any point during your subscription cycle, you can download all system logs, transaction ledgers, inventory counts, and registration records in standard formats like CSV or PDF. If you cancel your subscription, we keep backup files for 30 days before full erasure from our storage nodes.

7. Updates to This Policy

We may update this policy periodically to reflect changing regulatory guidelines in India. We will notify active administrators via email regarding any major changes before they take effect.