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BG ERP Solutions India Private Limited
DLF CyberCity, Building 10, Tower B, Phase 2, Sector 24, Gurugram, Haryana - 122002
Best ERP Software Company in India, Reach out to our regional offices across India for dedicated localized deployment support.
DLF CyberCity, Gurugram
📞 +91-7900882544
Bandra Kurla Complex, Mumbai
📞 +91-7900882544
Outer Ring Road, Bangalore
📞 +91-7900882544
Salt Lake Sector V, Kolkata
📞 +91-7900882544
As India's best ERP software company, we stand by our response-time commitments to keep your business running smoothly.
| Priority Level | Issue Definition | Initial Response | Resolution Plan |
|---|---|---|---|
| P1 - Critical | Main billing terminal down, database connection failure, or system-wide lockout. | < 30 Minutes | Continuous engineering focus until resolved (usually < 2 hours). |
| P2 - High | Biometric sync lag, slow reports generation, or individual user access issue. | < 2 Hours | Same-day hotfix deployment. |
| P3 - Normal | General questions, custom module configuration help, or logo upload updates. | < 6 Hours | Next scheduled system update. |
Quick answers to communication and consultation questions.